• Michele Meyer-Shipp & Daniel Gandarilla
• 20 Apr, 2021

More than ever, employees want a sense of ‘purpose’ and ‘value’ at work. When organizations get employee experience right, and prioritize the relationship with engagement and performance, they can achieve twice the customer satisfaction and innovation, and generate on average, 25% higher profits. Now is the time to act as we see dipping CX ratings, talent shortages, and the threat of automation.
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