Anger, Masked with a Smile: How to Handle Passive-Aggressive Workers

"The passive-aggressive person is motivated by their fear of expressing their anger directly," said Signe Whitson, a counselor in Allentown, Pa., and co-author of The Angry Smile (Pro Ed, 2017), which discusses such behavior at work and in other situations. It's likely they learned in childhood that expressing anger was not acceptable. Therefore, Whitson said, they try to avoid direct expressions of anger. Being passive-aggressive, she added, ''is a deliberate but also a masked way that employee
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