• Thomas Baum

In 2007, Tourism Management published a detailed assessment of the state of play with respect to human resources in tourism (Baum, 2007), with the somewhat pessimistic sub-title of ―Still waiting for change‖, which focused on the notion that, in a world of increasing social, economic, political and technological churn, not least within tourism, some dimensions of people management and the role of human resources appeared to be frozen in time.
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